A Minute with Alan™ — Incivility
October 11th, 2022 You don't have to call me your excellency, although I'd like it. https://youtu.be/OrSxFQ5tFyk
Uncompromisable
I heard on the news this morning that a tribal leader in Massachusetts has said that he would settle for nothing less than Columbus Day being officially replaced by Indigenous Peoples' Day, and that no excuse for an "Italian Heritage
A Minute with Alan™ — God’s Mistakes
October 10th, 2022 I do believe God has made some mistakes.
Alan Weiss’s Monday Morning Memo® – 10/10/2022
Have you noticed that, beyond slow service, and lack of responsiveness, and excessive mistakes, we’re surrounded by increasing incompetence? I’m talking about an Amex rep who reversed my reservations and started my trip in Kauai—my destination—instead of Boston, my departure airport.
Who’s Calling? Do I Know You?
Absence does not make the heart grow fonder, it makes people forget. Stay in touch with your clients on an ongoing basis.
A Minute with Alan™ — UPS and Bentley
October 7th, 2022 The UPS guy has the courage. https://youtu.be/753Qek1IM2M
A Minute with Alan™ — Ageism
October 6th, 2022 Just because you forget something doesn't mean you are senile. https://youtu.be/quaFrWGUzGA
A Minute with Alan™ — Speaker Phones
October 5th, 2022 I called over the manager and said, “go over and tell those two guys to shut that down.” He said, “Thank you, I'm not allowed to do it unless someone complains.” I replied, “Well, I'm complaining.” https://youtu.be/mMbMO7QW0gQ
The Global Community
I was in Berlin with a long-time German client who speaks perfect English. At dinner, I asked him to tell the waiter I'd have the filet. He said to the waiter, in English, "He'll have the filet." "I could have done that," I