It’s the Service Level, Stupid
I tried to place an $800 order yesterday on the website for TrainWorld in Brooklyn, where I've purchased trains in person before. The site hung up at the final pay option, repeatedly. I called and a bored woman told me to
I’m Almost Ashamed to Admit It, But…
When I pet my dogs and they violently shake when I’m done, as though they have a haircut from Frédéric Fekkai that I’ve messed up, I take offense. The next time someone tells me a golfing story without inquiring
The Benefit of the Doubt
No one is perfect, and every organization will make mistakes. The key is not to try to achieve perfection, but to achieve such an excellent and trusting client relationship that you're given the benefit of the doubt when there is
Get Paid
Your customers' problems are not your problems. Too many consultants who work with small businesses allow their buyers to delay payments because of poor cash flow or other issues they've brought on themselves. Once you do that, you're at the
Episode 39: Shut It Down
Wherein government might be improved if those making the laws were subject to the consequences of those laws. Remember the recent government shutdown? It means absolutely nothing when the people shutting it down don't face any consequences for doing so, we need our lawmakers to be more accountable.
Alan Weiss’s Word of the Week™ – 7/04/18
Today's word: hermeneutics
As Long As You’re In Town…
Find a convention or conference that attracts your ideal buyers. Invite those people most appropriate to a breakfast, or drinks, or an informal dinner. Don't associate it with the conference, since that often irritates organizers. Don't use a conference site
Alan Weiss’s Monday Morning Memo® – 7/02/18
My son used to come up with great ideas and excitedly present them to me. One, I believe, was for an electric toothbrush. I had to let him know, after congratulating him, that someone had been there first. But