Why Service Matters
On the way to church Saturday at 4:30, I realized I had forgotten to make dinner reservations. I called Siena, one of our favorites, from the car and the hostess said they couldn't accommodate us at 6, which I had
To Be or Not To Be (in an Elite School)
I attended a top-rate public school (Rutgers) on government loans, scholarships, and part-time jobs. There's no way an elite private school could ever have been in that picture. I received a great education. I think the main reason for attending elite
Sweepers
I increasingly deal with people who just want to get the problem off their desk and onto someone else's. They don't want to be bothered with work, and customers just get in the way of trying to be totally unproductive.
Applicability 101
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
I Don’t Care That You’ve Been Voted Most Outstanding Unknown Person
If you want awards, apply for them and you'll get a few. Better yet, buy something from the organization offering the awards and you'll definitely get some. (That's the con of these bogus "Who's Who" listings—you buy the book.) Awards have
Alan Weiss’s Monday Morning Memo® – 4/23/18
On Friday I completed my fourth annual Million Dollar Consulting® Convention. I had eight speakers from my community, plus my special guest, Chip Bell (and a surprise magician). Almost 60% of the attendees signed up and paid immediately for
Let’s Talk
The best way to address a business audience is as if you're having a conversation with someone. Don't "present." Don't be theatrical. Use humor, stories, and solid examples to support your points. Don't stand in one place, move around. Smile. Take