Alan Weiss’s Monday Morning Memo® – 07/27/2020
"Normal" means conforming to what is typical and expected. Consequently, "new normal" means absolutely nothing to me, and waiting to "return to normal" makes waiting for Godot seem to be a far superior, short-term satisfaction. No matter what has happened or
Bureaucracy Will Always Trump Technology
I had to have my iPad replaced because the screen cracked. The local Best Buy handles this by meticulous online appointments. They were terrific, and a new iPad will arrive within the week. The process took, however, about 30 minutes strictly
No Sweat
I coached a man whose issue was nerves. He was an excellent speaker, but he perspired so much for the first ten minutes of his talks that he would only wear the color blue which tended to somewhat conceal the
Guest Column: What to do when your customers need first aid
What to do when your customers need first aid by Donna Weber The other week I had a meeting with myself to review my accomplishments for the first half of 2020. The accomplishment I’m most proud of is saving a woman
I Don’t Care Whether You Like This
I was the editor-in-chief of my college newspaper, and I was having an argument over an editorial I had published with the president of the student council, who was a friend of mine. Finally, he said to me in exasperation,
Episode 145: Scrub-A-Dub
Can we and should we really try to scrub away past sins and shameful history, or try to learn from them? When you grant special favors, you don't equalize, you create more inequality with the perception of inferiority.
Alan Weiss’s Word of the Week™ – 07/22/20
Today's word: canaille.
The Junk Yard of Useless Jargon
Nimble. Agile. Digital transformation. Good to great. Artificial intelligence. Reengineering. They make kale seem flavorful by comparison.