Quality Service
We had a pipe burst in our rental home (fortunately, new tenants not due until December) and the plumbers, restoration people, and insurance company all responded within 45 minutes—on a Saturday. Cleanup and restoration began immediately and the adjustor made
Guest Column: Creating Intentional Development
Retooling Leadership Development: Creating Intentional Development By Richard Citrin and Michael Couch When we were coaching business leaders during the 2009 downturn, one of the few areas in which they were feeling good was related to talent acquisition and retention. These leaders
It’s This Simple
Never talk about fees until you find out what the client's real needs are. Never talk about the client's real needs until you talk to a true buyer. It's that simple. If you quote a fee over the phone to a human
Alan Weiss’s Monday Morning Memo® – 11/26/18
It seems we focus on the macro and the micro. We are keen to study climate change, and the wisdom of recycling, and alternative power sources. We seem also consumed with who can use which bathrooms, what proper pronouns suit
Funny, I’ve Never Heard of You
I love reading descriptions of people who want to connect on Linkedin. One overarching reaction: You shouldn't have to announce that you're a "thought leader."
Want to Stand Out in A Crowd? Just Pay For It.
Most of us—maybe some of us—realize that being in a Who's Who simply means that you've paid for the placement and agreed to buy books, and that a great many "top ten" books in the Times and Wall Street Journal are the
The Numbers
The average number of followers per person on Twitter is 704, and 60% of Linkedin users have fewer than 1,000 connections (source: Google). For most people, no matter what they put on there, very few people are seeing it, and
Black Friday, White Christmas
Before you sit back and deride Black Friday: I don't think people madly trying to buy things to give as gifts to other people at Christmas is exactly the worst thing going on in the world right now. In fact,
Happy Thanksgiving
We all have a great deal to be thankful for yet we too seldom acknowledge that fact. But here we have an "official" holiday enabling us to pay a few minutes to our lives aside from stuffing ourselves with turkey. From