Alan Weiss’s Word of the Week™ – 01/23/19
Today's word: etiolated.
The Tough Get Going
It's easier to do the right thing in good times. It's far harder in tough times. It's the people who stand tall in the tough times I admire the most, not those who surf the good times.
DASM: American Non-Airlines
American cancelled my flight to Miami today, offered no alternative. So I'm flying to West Palm tomorrow on Jet Blue. I'm a 2-million miler on American, a first class passenger, and platinum something, and this is how they treat me!
Alan Weiss’s Monday Morning Memo® – 01/21/19
Why are we here? Are we here to play games, to engage in tribal warfare, to cheat each other, to argue about immigration, to call others names who don't conform to our views on climate, to label people as "red"
Life’s A Bitch, What Else Is New?
We have a lot of people whining this morning over bad calls and unfair losses in the football playoff games. That whining will get them exactly nothing. Life includes bad calls, poor treatment, unfair responses, and rotten luck. The people who
My Eyes Are Up Here
Someone was the honoree at an awards dinner and asked me how to promote their business during the acceptance speech. I replied that it was inappropriate, and just to thank people for the honor. Today, on Linkedin, there was a video
They Call This the “Hospitality” Industry?
I've done business with the Mandarin Oriental in San Francisco for years. I called last week to set up a March workshop and learned it had become a Loews. The sales director told me that they required a guarantee of
Shutdown This
Perhaps if the government shutdown meant that no one in Congress or the Senate would receive any pay we wouldn't be in this moronic situation in the US. When incompetent people bear no adverse consequence for their actions, this is
