Alan Weiss’s Word of the Week™ – 10/02/19
Today's word: tonitruous.
Precautionary Advice
A few things a client or prospect should never hear or see: • A web page that says "site under construction." • A voice mailbox that says the mailbox is full and you cannot leave a message. • A voice mailbox response giving
You Can’t Have It Both Ways
I've found that those people who complain most loudly that they don't have enough support, need assertional resources, and are asked to do too much, are the same who are resistant to change when the support and resources are improved
Alan Weiss’s Monday Morning Memo® – 09/30/2019
I had been driving my Bentley for a year and it was in for its annual physical. When I picked it up, I was told the mechanic had a question for me. I figured I was probably driving the car
Little Things
My recent trip to Malta and Croatia reemphasized some customer service points. The server would ask if I wanted warm milk with my coffee. Why on earth would you put cold milk in hot coffee? The servers brought the credit card machine
Neither the Stage Nor the Book Equals Expertise
I've often pointed out that neither writing a book nor speaking on stage makes anyone an "expert." They're simply a writer or speaker. However, if they present challenging IP (intellectual property), innovative ideas, pragmatic techniques, and challenge your current thinking,
Downton Abbey Crumbles on Screen
My wife and I were great fans of this TV series which we thought was wonderfully acted and directed, realistically taking a family of minor nobility through the eventual decline of inherited wealth. It was a classic lesson in the
Three Sales in One
There's a difference between marketing to existing clients and new prospects. With the former, you don't have to build credibility and you can personalize your approaches. With the latter, you're best off with referrals and public IP, such as books