Sweepers
I increasingly deal with people who just want to get the problem off their desk and onto someone else's. They don't want to be bothered with work, and customers just get in the way of trying to be totally unproductive.
Applicability 101
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
I Don’t Care That You’ve Been Voted Most Outstanding Unknown Person
If you want awards, apply for them and you'll get a few. Better yet, buy something from the organization offering the awards and you'll definitely get some. (That's the con of these bogus "Who's Who" listings—you buy the book.) Awards have
Alan Weiss’s Monday Morning Memo® – 4/23/18
On Friday I completed my fourth annual Million Dollar Consulting® Convention. I had eight speakers from my community, plus my special guest, Chip Bell (and a surprise magician). Almost 60% of the attendees signed up and paid immediately for
Let’s Talk
The best way to address a business audience is as if you're having a conversation with someone. Don't "present." Don't be theatrical. Use humor, stories, and solid examples to support your points. Don't stand in one place, move around. Smile. Take
Breathe
We are a blasé bunch. We arrogantly ignore the airline safety announcements while we tend to the vital matters on our smart phones and iPads. Yet in every photo I've seen of people on that flight with the blown engine,
Would You Like Some Perspective in Your Coffee?
I have a hard time with people who "can't" start their day without coffee. I've tolerated people late for meetings, or who have insisted we drive out of our way, or who have expected me to excuse boorish behavior on
The Bully
I received a book order for about $80 from New Zealand. The credit card was rejected. When I wrote to the purchaser about this he responded with invective, claiming my processing system was "from the 80s," even though it was