April 23, 2012—Issue #135 This week’s focus point: There is no substitute for judgment and enthusiasm. You can't teach them and it's difficult to coach people to improve in these areas. Clients are often struggling to "force"
Here's a consultant's evaluation of the mess in Cartagena: • The incident reflects poor hiring, poor management, poor supervision, and poor controls. Senior people need to be fired, not just the agents involved. • This kind of brazen behavior almost always reflects
We often justify our action or inaction based on highly questionable axioms: Beauty is only skin deep. But that seems more than deep enough for most, since virtually everyone in the media is good looking; we spend billions on hair dyes,
April 16, 2012—Issue #134 This week’s focus point: For most of the entire post-World War II period, there have been three points of economic alliance: Japan, Europe, and the U.S. That is now clearly changing for the