Personal Strategy
Here is a sequence I find highly effective in coaching top performers: Who do you want to be in a year? (Example: Known as a philanthropist or patron; seen as a thought leader; quoted and cited as an expert.) What
The Scent of A Buyer
Olfactory sense is important in order to appreciate taste. (An onion and apple crunch the exact same way if there's no sense of smell and you can't see the food. I watch the color of the coffee as I add
Piggish Behavior
A woman walked down the beach with a huge pig yesterday, complete with a string of pearls. When people approached her with questions, she was a real pill, apparently recovering from a personality removal procedure. When you walk with a
Careful, This is the Acme Company, Not America
It's always seemed more than ironic to me that America has thrived on believing in and supporting free speech, even if obnoxious, because to shut it down is counter to everything that has made us strong, yet in business we
Hi, It’s Me….
Make a list of your past buyers. Call one every day and simply ask how they're doing and if you could be of help. I'll bet that at least one in ten will agree to meet and be happy that
On Winning
When we chose sides for games back in school—whether athletic or intellectual—we tried to get the best players on our side. When I advised clients on hiring, we tried to get the best candidates. Companies that promote and reward their
The Omnivert
You are really not an introvert or an extrovert, but rather you're somewhere on that continuum. The key is to be able to move along it one way or the other as conditions require. There are no perfect personality styles, not
Alan Weiss’s Monday Morning Memo® – 08/14/17
Here's a little something I've learned: I can always make another dollar, but I can't make another minute. But even when there isn't another cent, there is another day. I meet too many people who are angry all the time.
Tail, Meet Dog
Have you noticed the number of hotels and auto dealers who are sending notes after customers' recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call