Alan Weiss’s Monday Morning Memo® – 1/16/12
January 16, 2012—Issue #121 This week’s focus point: You can teach people the content of a business, but you can't teach them enthusiasm. You can instruct them
Travesty on American Flight 1758
Travesty on American Airlines Flight 1758 An Open Letter to American Airlines President Thomas W. Horton My wife and I stood in the priority line to board American flight 1758 from Miami to Boston at 3 pm on January 14.
Business At The Beach
I’ve heard people actually state with pride that when they are on vacation they do not respond to email or phone messages. The focus only on their vacation, and put off any business until they return. To quote my wife and
A Rare Winning Night
We went to Rio del Mar tonight, dined at Palio (the prize to the horse winning the annual race in Sienna, but that's another story), then hit the casino. I won at both roulette and blackjack, Maria had to chase
Tree frogs in the evening, Bahia Beach, Puerto Rico
[podcast]/wp-content/uploads/Tree-frogs-in-Puerto-Rico.mp3[/podcast] Download MP3 and now also on iTunes
Of Mofongo and Monsters
We dined in Fern here at the resort on Monday, run by Jean George, whose Manhattan restaurant we aren't crazy about, despite its reputation. We encountered the same here, rather indifferent food. But last night we dined in a highly
Do I Know You? Why Don’t You Know Me?
I’ve been trying to figure why the “celebrities” who host award shows or turn up on Dancing with the Vaguely Familiar, or show up on “Ellen,” are people whom I have to Google to figure out just who the heck
Puerto Rico
We flew from Providence to Atlanta to San Juan yesterday, on two very full but very fine Delta flights. Excellent service. A car took us on the 40-minute trip to the St. Regis Bahia Beach Resort, and we were greeted