Going to Believe Me or Your Lying Eyes?
Most companies are like giant gossip cauldrons. Ask for evidence and observe behavior before you believe what you're told.
Who Cares How It Works?
Understand how your customers apply and use things, not how those things work. My father-in-law was able to stick his head under a car's hood and fix anything in there that went wrong. But he didn't drive his car any better
Stop Copying, Start Creating
Derivative: originating from, based on, or influenced by Original: not dependent on other people's ideas; present or existing from the beginning; first or earliest Any questions?
Gloomy Gus
My late handyman—he was older than I—frequented the same coffee shop that I take the dogs to in the morning. The owner runs a nice place, but he's always complaining. My handyman gave him the sobriquet, "Gloomy Gus." If it's raining
Who Asked You?
There are trolls and arrogant souls out there who sit back and just send people "feedback," claiming that responsible people always listen to feedback. Smart people listen to feedback from those they respect and ask, not from strangers, about their
Accelerating Your Coaching Process
In the process visual* below, I've depicted my approach toward mentoring and coaching which I've recommended to my Master Mentors. First: Define and clarify the issue. ("I'm overwhelmed." What, exactly, dow that mean?) Second: If it's not really an issue, just a
The Benefit of the Doubt
TBOTD is priceless. If people trust you, they forgive errors. I forgave some mediocre service on Emirates because they treat me so well all the rest of the time. But I'd have a hard time forgiving United these days. We can
Shortest Distance
I hear far too much "background" from consultants on their clients' internal politics, gossip, history, and irrelevant issues. The shortest distance between two points is still a straight line. Find out the desired future state, identify the current state, and
The Golden Rule
There is no silver and no bronze when you're in the buyer's office. You get the business or you don't. A good try doesn't pay the mortgage and no one ever remembers who finished second and third. "I made it
Sacrifice
I'm watching two once-in-a-lifetime events last night, Simone Biles win by two points, which is more than all the combined margins of victory since 1980 in the gymnastics all-around; and Michael Phelps, at 31, become the greatest swimming champion of