Just the Facts, Ma’am
That's what Jack Webb used to say on the famous police drama "Dragnet" as sergeant Joe Friday, who was just interested in the evidence, not opinion. The internet today provides access with great facility to billions of sources of information, opinion,
Will and Won’t Power
If you want to accomplish something (write a book, organize a follow-up system, create new IP) and you don't really know how, acquire the skills. If you have the skills but still can't get started, you need to change your
Crabs
From an infinity pool, I lean over and watch the waves batter the rocks below. The stratigraphy is fascinating, hundreds of crevices and nooks, a combination of cork brown and golf course green. I catch some movement, and I realize that
Increasing Fees, Decreasing Labor
Technology companies, and Apple in particular, are increasingly providing bare bones instructions with their products. Generally, they don't say much more than "Welcome to your new MacBook," you choose a language, and that's that. This is true for their entire
Get Rich Quick (Or Maybe Not)
I recall the old multi-level marketing (Ponzi Scheme) pitch that went: "I'm making more money part time today than I did in my full time job. Come to our meeting tomorrow night." At the meeting, some guy with a diamond
To Charge or Retreat?
I'm watching the sun rise over the Atlantic off the coast of Palm Beach, a beacon luring us to the opportunities of a new day. We've flying home later today from a week of vacation and facilitating my annual Thought
Second Best
Comparing "best to worst" doesn't help much—not with a sales force, or call center personnel, or even athletes. Your worst isn't going to become equal to your best, no matter what you try. It's better to compare "best to second best."
Modern Times
Comedian Louis C.K. asks why we complain about airline service when we're able to sit in a chair and ride in the sky. I've heard people complain that their cell phone call to London, while walking down a street in
Preventive vs Contingent
After a month, hundreds of law enforcement people finally killed and captured the two escaped convicts from the Clinton Correctional Facility at a cost of tens of millions. I don't think anyone could fault the diligence and organization of the
Is It an Event or A Process?
People tend to see hiring as a series of events: find talent, interview, make a decision, make an offer, and so forth. But hiring is a process that really looks like this: Identify need and results required Search for talent Interview against criteria Make