The Prime Question
The title of this blog is "Contrarian Consulting." Let me offer you the prime contrarian idea in this profession, which really shouldn't be contrarian at all: First ask, "What is in the client's self-interest?" The answer to that question should readily
Change and Retention
We can change things around us or retain them, from our residences to our friends, from our hobbies to our outlook. Those are choices. Yet we often allow retention to take place from shear inertia, and change to be foist upon
All Aboard
It's 8 am and the Acela is pulling out of Penn Station in New York, silently and stealthily, passing hundreds of arriving commuters from local train mere feet away from the tracks. They are trudging, infantry-like, down the platform and
I Use “Results” So You Can’t Use “Results”
I stopped sending my publishers and lawyer after all the pond scum providing free downloads of my work on the internet because: • It's free publicity • I don't want people who would steal things as my clients in any case • The
Thinking Big
Think big. If you want big projects, big buyers, big notice—think big. I was asked recently for a donation for plans for an arts group. I'll make a small donation, but not a larger one because they weren't thinking big
How A Rodent Provided My IP
A squirrel was looking at me through the window from a tree this morning, about three floors off the ground. It was perfectly safe from most predators in the evergreen, and fairly sheltered, but it would have to go down
Royalty and Ancient Ritual
Watching the marvelously-acted "The Crown" on TV, I'm stunned at the protocols of the British royals and I understand why Americans want to watch and savor royalty at a distance, but not at home. I think the same holds true for
Time Hasn’t Run Out Yet
The Patriots simply believed in themselves and never gave up. The Falcons were given enough time to expose poor play calling and "easing up" on the intensity. They were celebrating at half time. The Patriots are now celebrating forever. You're only
Going to Believe Me or Your Lying Eyes?
Most companies are like giant gossip cauldrons. Ask for evidence and observe behavior before you believe what you're told.
Who Cares How It Works?
Understand how your customers apply and use things, not how those things work. My father-in-law was able to stick his head under a car's hood and fix anything in there that went wrong. But he didn't drive his car any better