How Does This Work?
Someone in my community who's a technical whiz just explained to me how to use the terrific magnifier on my iPhone X. There isn't an instruction at all that comes with it. In fact, when I received my new iMac
Who’s Allowing This?
Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.
It’s This Simple….
Clarity and simplicity are two foundations of value. Stop self-editing by saying, "How can I provide the buyer with something this simple?" Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people
Please Don’t Leave A Message At The “Beep”
Both Kensington and FileMaker put representatives on the phone within a 90-second wait to help me make adaptations for my new iMacPro. High tech, high touch. Apple provides 30 minutes of live phone time when you purchase the iMac or
A Day At the Office
The Patriots beat the Titans last night as they should have, one of the very best teams in the league playing a team that is lucky to even have a winning record. New England fans started leaving in the third
Why Did This Happen to Me?
You can't blame your bad luck. You can't blame God. Or the Fates. Because it's usually your fault, and even if it isn't, you're still stuck with making it better or right. Branch Rickey, the general manager of the Brooklyn Dodgers, who brought
The Fault Is NOT In Our Stars
That horrible Amtrak accident, with excessive speed, was almost certainly caused by human error. While I haven't seen the cause of the Atlanta Airport fire, placing the backup system activation so close to the primary—thereby enabling one event to wreck
“This Survey Should Only Take About 20 Minutes and We’ll Put You In A Raffle”
Almost every survey I receive I ignore, because they are too long, try to serve too many objectives, and are basically asking me for a favor. I tend to respond when I'm just asked a few questions and I can
If I Only Had A Brain….
The New York Giants football team, in a horrible slump, has benched Eli Manning, the quarterback, who has previously won two Super Bowls. The Cleveland Browns, who are zero for the 21st Century, keep juggling their lineups and coaches. Does it
Light and Darkness
We have thousands of trees on our property. Some soar toward the sky. Others are stunted by those around them, which block the light. They stay small or they die. Move out of the shadows. Grow toward the light. Remove whatever