Never Give Up. Never Give Up. Never Give Up.
In a week I'm rejoicing about Don Imus returning to syndicated radio (see Episode 12, "Why I Miss Imus," of my video series, The Writing on the Wall on my web site, or right here in a few days), I'm
Wrong Site Surgery
Rhode Island Hospital recently had an incident of a surgeon operating on the wrong side of a patent’s head. That’s correct. Brain surgery, room full of people, medical experts, largest hospital in the state, one of the largest in New
The Blue Jay
I'm having breakfast looking out at the bird feeder, which I refilled yesterday. The squirrels have not yet emptied the "squirrel proof" feeder, largely because Koufax has been on a tear out there. Surprisingly, a Blue Jay lands on the feeder
The Complete Entrepreneur
What are the characteristics of the successful entrepreneur? Here is what I have found among those I've met: - Intellectual acuity. They are sharp, agile, and fast-on-their feet. Through their intellect they become an object of interest to others. - Self-determination. They do not
Interview with Moi
A good friend of mine, Darren LaCroix, is a great humorist and also a former Toastmasters World Champion of Speaking. He introduced me, years ago, to Dave Fitzgerald, one of the funniest and nicest guys I'd ever met. Dave succumbed
Jettisoning the Shakes
I was rocking in a small boat on rough seas contemplating my next scuba dive. There are, for me, always uncertainties. The dive master might know the bottom here, but I don’t. The currents vary. We’re going to try entering
In All Due Haste
“The Last Supper” required quite a bit of da Vinci’s time to paint—about three years. The Goldberg Variations demanded a couple of years from Bach. The Pulitzer Prize winner Rick Atkinson took four years between publishing “An Army At Dawn”
The Sacking of the Quarterback
If Raquel McNabb awoke last night to find her husband, the outstanding Philadelphia Eagles quarterback, Donovan, running down the hall, she shouldn't take it personally. McNabb was probably dreaming that New York Giants' defensive linemen were still pursuing him, and
Measure for Measure
Many years ago, United Airlines told its reservations center (when human beings were still taking all reservations) that the primary strategic objective was superior customer service. Hence, agents were to carefully explain to all callers the options for fares, routing,
Focusing on Metrics
Many years ago, United Airlines told its reservations center (when human beings were still taking all reservations) that the primary strategic objective was superior customer service. Hence, agents were to carefully explain to all callers the options for fares, routing,
