Dumb Ass Stupid Management: UPS, Amazon, Chase
Here are three examples of arrant stupidity: UPS I'm informed someone has hacked my account and I should change my password. But when I go to do so, UPS has already invalidated my current password. When I input my user ID to
DASM: University Orthopedics
My latest Dumb Ass Stupid Management Award goes to Dr. Manuel Dasilva and University Orthopedics, here in East Greenwich, RI. I had an appointment for a problem with my hand. At 11:30, the appointed time, I was shown into a small
Dumb Ass Stupid Marketing
I received the email below a couple of days ago (I've changed some names so as not to give them any publicity whatsoever): Hi Alan, My name is Sherry Useless. I'm the administrative assistant for Michael Loon, co-author of the book, "Don't
Dumb Ass Stupid Management Hall of Fame
I'm proud to announce the first entrant into the DASM Hall of Fame, and recipient of the concurrent I Didn't Come In Here And I'm Not Leaving Award: Verizon!!! We returned from Puerto Rico to find a threatening note on our door—"second
What the Hell Is Wrong with Jet Blue? (Dumb Ass Stupid Management)
I normally fly only first class, but Jet Blue has the only nonstop service from Boston to places like West Palm and San Juan. I don't like changing planes in the winter, and people convinced me that Jet Blue was
Can You Say “I’m Sorry”? DASM
Some guy named Mark sends me a very long spam email. Some guy I never heard of published a book about a subject I don't care about, and old Mark was the ghost writer!I He addressed me asl, "Dear Alan," and told
Design This, Ralph Lauren
I dine in the finest restaurants in the world. Even the best can have a problem or an off day. But I never suffer rudeness gladly. The Ralph Loren Polo Lounge in New York, the latest "hot" place in which to
Volkswagen: DASM (Dumb Ass Stupid Management)
In my consulting experience, most unethical conduct I found was on behalf of the company. It wasn't so much a case of an individual's self-enrichment, but more of a crazy rationalization that if the act were on behalf of the
Dumb Ass Stupid Management: CVS, Who’s Minding the Store?
In East Greenwich, RI, where I live, the CVS store on Main Street has had one of its drive-through pharmacy lanes out of action for about three months. The lines at the store register snake into the aisles until the
Why the Canadian Postal Service Would Make A Fourth World Country Embarrassed
Dumb Ass Stupid Management A friend in Canada did a nice favor for me with a referral, and knowing he likes cigars, I asked my local tobacconist to send a good box of Davidoff's. The price was $525. They checked with