DASM: Diversify This
I get an email from a guy I've never heard of who wants to interview me on his podcast. I get these requests weekly, and politely turn down 99% of them. This guy's specialty is international cultural diversity. He lists his
Not So Sirius Radio: DASM
The satellite radio stopped abruptly in our new SUV. I took the time to call Sirius and, after the moronic automated voices trying to get rid of me, I reached a "listener care representative." She told me, astoundingly, that my
Poverty of Imagination
A woman I don't know wrote me as part of a mass email this morning asking me to promote her new book to my entire mailing list. I was to include some "offer" so that someone buying the book would
Where’s the Delta Here?
McKinsey-speak, courtesy of David Alexander: http://www.forbes.com/sites/brettarends/2014/06/08/how-to-speak-mckinsey-15-key-phrases-to-pass-yourself-off-as-a-top-management-consultant/
DASM: The Viking Hotel
There are some hotels where they simply do things wonderfully, because management is smart and sets the example. I love the Four Seasons in Palm Beach for meetings, as I do Castle Hill Inn in Newport. I can trust them
American Airlines: Dumb Ass Stupid Management
I've sent this letter to the CEO of American Airlines twice, once in hard copy and once electronically. Over two months later, no reply from anyone: "I'm writing about a rather frightening episode on one of your flights. "Two years ago I
Dumb-Ass Stupid Management: The Wall Street Journal
The WSJ asks me to renew my digital version. They send me an online code, which their site will not accept. The site says that the code requires a phone call, despite the fact it's supposed to be entered on
Dumb-Ass Stupid Management: Welcome to the 18th Century
In 1754 the Royal and Ancient Golf Club of St. Andrews was founded. In 2014, they're voting on whether or not to admit women as members. That's only 2.5 centuries for them to get to that, perhaps. What world are we living
Spam for Brains
A real doofus named Tom Nixon sends spam about a service I don't remotely need. I've never heard of him or his company. His unsubscribe doesn't work, and he doesn't reveal the address he's sending this useless stuff to. When I
Why You Have To Love Government Work
At the post office I asked the desk clerk if there were a difference between first class letter rates for stamps and metered mail, since my Pitney Bowes meter affixes 48 cents but the official rate is 49 cents. "There might