Where’s the Delta Here?
McKinsey-speak, courtesy of David Alexander: http://www.forbes.com/sites/brettarends/2014/06/08/how-to-speak-mckinsey-15-key-phrases-to-pass-yourself-off-as-a-top-management-consultant/
DASM: The Viking Hotel
There are some hotels where they simply do things wonderfully, because management is smart and sets the example. I love the Four Seasons in Palm Beach for meetings, as I do Castle Hill Inn in Newport. I can trust them
American Airlines: Dumb Ass Stupid Management
I've sent this letter to the CEO of American Airlines twice, once in hard copy and once electronically. Over two months later, no reply from anyone: "I'm writing about a rather frightening episode on one of your flights. "Two years ago I
Dumb-Ass Stupid Management: The Wall Street Journal
The WSJ asks me to renew my digital version. They send me an online code, which their site will not accept. The site says that the code requires a phone call, despite the fact it's supposed to be entered on
Dumb-Ass Stupid Management: Welcome to the 18th Century
In 1754 the Royal and Ancient Golf Club of St. Andrews was founded. In 2014, they're voting on whether or not to admit women as members. That's only 2.5 centuries for them to get to that, perhaps. What world are we living
Spam for Brains
A real doofus named Tom Nixon sends spam about a service I don't remotely need. I've never heard of him or his company. His unsubscribe doesn't work, and he doesn't reveal the address he's sending this useless stuff to. When I
Why You Have To Love Government Work
At the post office I asked the desk clerk if there were a difference between first class letter rates for stamps and metered mail, since my Pitney Bowes meter affixes 48 cents but the official rate is 49 cents. "There might
DASM The Tonight Show: Everything Old Is New Again
My wife was with me in the audience when a "famous" speaker used material that was 20 years old in his presentation. "I recognize that as ancient," she said, "and I'm not in the profession." Monday night, after enough fanfare to
The Paranoid Are Welcome, But Keep Looking Behind You
Yesterday, I received this piece of spam: Dear Consulting Society, You should be alerted to this breaking news concerning Rick Warren: http://www.perfectpeaceplan.com/post/is-rick-warrens-claim-that-his-book-is-the-best-selling-non-fiction-hardback-book-in-history-true/ Sincerely, James Sundquist Director http://www.perfectpeaceplan.com I wrote back: This is spam. Today, I received this missive from Mr. Sundquist: Well you can be certain I won't write you again.
DASM: Marriott II
Marriott has not contacted me even though I posted on Twitter and here, but Embassy Suites and Hilton both called this afternoon pursuing the business. Both will have quotes to me shortly.