Here’s Why You’re in the Top 1%
Forget about Mensa, which claims its membership has the top 2% in IQ (I'm a life member and I can assure you that claim is as real as the Loch Ness Monster), you're in the top 1%. Why? Because you're
Verizon March Toward the Horizon: Dumb Ass Stupid Management
Today, my dogs barking like crazy, two young people are banging on my door decked out in Verizon shirts. They tell me they're here to talk about my phone service. They have walked 200 yards on private property, past signs
Spinning
I heard this morning that the National Football League has passed a rule that a player cannot spin the football on the field in celebration unless he has scored a touchdown! You can't spin it for a first down, a
ASAE: Association for Spam And Excess
About two years ago I decided to join ASAE (American Society of Association Executives). Since I run the Society for Advancement of Consulting, I thought there may be some synergies, ideas, and best practices I could access. Instead, I received a
Dumb Ass Stupid Management at Hightail
I've used YouSendIt to transmit large files with no problems at all. The site has now become something called Hightail, and the new site can no longer remember my sign in information. I contacted their customer service people who told
Hey, Rutgers Board, Fire the President (Dumb-Ass Stupid Management)
Here's the latest royal screwup from my alma mater, Rutgers, from today's New York Times: "Jackson is the third Rutgers official to face public criticism for discriminatory or abusive behavior in recent months. Mike Rice, the former men’s basketball coach, was
Chasing Ourselves
Here's an excerpt from Seth Godin's blog dated June 1 (SethGodinsBlog.com): "Consider the Chase Fraud Prevention department. It costs a credit card company (and especially their merchants) a lot of money when fraudulent charges are made, because they often have to
Shell and Citi: Dumb Ass Stupid Management Hall of Fame
I've previously cited Shell Oil here as an outstanding representative of DASM (http://www.contrarianconsulting.com/dasm-shell-game/). It turns out their credit card operation is run by Citi. Some assistant minion in the president's office offered me $100 of Shell credit if I would consider
Dumb Ass Stupid Management: Go(of) Go(of)
GoGo is the internet provider on some airlines, and on my Alaska Air flight from Boston to Seattle today it was very erratic. It took my money, but some web pages wouldn't open and eventually email just stopped. I wrote
You Think Your Mail System Is Poor?
Today I received a book back that was sent to South Africa. Despite 5 lines of address provided by the recipient, it was marked "insufficient address." The date on the meter when it was sent from my office: August 24,