DASM: Fly the Friendly (Private) Skies
The media reported this morning that Scott Kirby, CEO of the beleaguered United Airlines, hired a private plane to fly him to a meeting in Denver from Teterboro, a small airport in New Jersey just minutes from United's hub in
DASM: Just Get Me Bodies
I'm not seeing a shortage of help in restaurants, hotels, phone centers, etc. But I am experiencing a shortage of trained and educated help. It seems that companies are short-sightedly filling in openings with "bodies" but not bothering to train them
Education Isn’t Only for the Students
Some years ago I taught evening graduate courses for PhD and MBA candidates on consulting and on strategy. These were 600-level courses and, although preferred with a dozen people by the university, I usually had 17-19. I had been recommended
Moving It
Two men delivered a 450-pound piece of furniture to our second floor last night, also removing the old one. It was very difficult work with a lot of turns, tight fits, assembly, and disassembly. They did a great job and
The Final Cut: We Moved Our Cheese
We have quite a few supermarkets near us, and some are quite empty, whether due to "supply chain" issues, or high prices, or lousy service, I'm not sure. But here's one example. My wife ordered, at a place called "Stop and
Moby Coffee Shop: Dumb Ass Stupid Management
I usually go for coffee in the mornings to either Dunkin' Donuts or a privately owned coffee shop on Main Street here in East Greenwich. On a whim, I decided to stop in Starbucks this morning. I found one other
Let Me Go!
How is it that TSA can get you through Global Entry from a foreign land with a retinal scan and fingerprints (as so many countries around the world allow), yet can't use that technology to get you through domestic security
A Bridge Too Far
I was expecting a FedEx with a client check yesterday to be delivered before 10:30. It hadn't come. At about 3:15 my dog uttered a low growl next to me, and then the bridge alarm sounded and I looked out
The Business Would Be Great If Not For Customers
On Delta Airlines, I'm Platinum/Diamond/Liquid Gold or something. In Miami, we walk into the Delta Lounge prior to our flight. We're first class. I give the guy at the desk my ticket. He says, "By any chance, Dr. Weiss, do
DASM: The Hospitality Industry
I needed an intervention from management at a hotel because loud drilling for renovations was interrupting my meeting. Not one lower level manager I talked to was helpful, though the promises were dramatic. I finally fought my way to a