Random Thoughts When I’m Not Occupied
When I have too much time on my hands: Do all those Acme company contraptions that fail to work for Wile E. Coyote and his pursuit of the Road Runner have “patent pending” on them? I never recognize people I’m
Business Renaissance
I believe that early next year, perhaps as soon as late in the first quarter, we'll see a rebirth of business investment and consumer spending. Even now there is a projection of increased holiday retail sales this season over last
My Response to Automated Call Center Messages
"Due to unusual volume, our response time may be slower than normal." How can you be slower than a glacier? "This call may be recorded for quality purposes." When, exactly, does the quality improvement begin? "Your call is important to us, a representative will be with you
In the Van
A woman drives a van to our house to takes Coco, the Cavapoo, and grooms her right here, in the vehicle. The van has its own supply of water and a generator. In 90 minutes the dog is washed, dried,
Why Sportscasters Don’t Have to Be Experts: Jim Rome’s Empty Head
Jim Rome is a CBS sportscaster who leads the league in inaccuracies. Several years ago he made a big deal on TV about his prediction that the Patriots wouldn't even qualify for the playoffs. Of course, they won the Super
Imploding
At our favorite restaurant last night we watched a couple at an adjoining table demonstrate total self-absorption. They returned the ice in the side glasses accompanying their martinis because the ice wasn't "spiced" (from the original shake). The woman returns
Why Is It?
Why is it? • I ask people a "yes or no" question and they ramble on for five minutes, at the end of which I still don't have a yes or a no. • People look at their phones while they're in
Plummeting Standards
There is a strong trend today to "lower the bar." The post office can't meet its commitment to provide box mail by 8 am, so instead of finding out why they can't improve service, they change the commitment to 11
The Junk Yard of Useless Jargon
Nimble. Agile. Digital transformation. Good to great. Artificial intelligence. Reengineering. They make kale seem flavorful by comparison.
Fearful?
I'm thinking of times throughout my life when I've been really fearful. My quick list, in no special order: • The Cuban Missile Crisis • Being struck by lighting in a plane (five times, on two of which I thought we were