Imploding
At our favorite restaurant last night we watched a couple at an adjoining table demonstrate total self-absorption. They returned the ice in the side glasses accompanying their martinis because the ice wasn't "spiced" (from the original shake). The woman returns
Why Is It?
Why is it? • I ask people a "yes or no" question and they ramble on for five minutes, at the end of which I still don't have a yes or a no. • People look at their phones while they're in
Plummeting Standards
There is a strong trend today to "lower the bar." The post office can't meet its commitment to provide box mail by 8 am, so instead of finding out why they can't improve service, they change the commitment to 11
The Junk Yard of Useless Jargon
Nimble. Agile. Digital transformation. Good to great. Artificial intelligence. Reengineering. They make kale seem flavorful by comparison.
Fearful?
I'm thinking of times throughout my life when I've been really fearful. My quick list, in no special order: • The Cuban Missile Crisis • Being struck by lighting in a plane (five times, on two of which I thought we were
Things and People I Just Don’t Trust
I Little Lightness in the Crisis: The telephone instruction “Please listen to this entire message because our options have recently changed.” The service line recording, “This call may be recorded for quality control purposes.” Most packaging that claims “100% recyclable.”
The Strength of Calm
This is no time for conspiracy theories (conspiracists are always paranoid), or for partisan politics (blaming anyone in office is simply unproductive, you can vote in November in the US), or for blaming big business (which is trying to re-gear
I Would Rather Be A Dog on Social Media
A woman actually wrote on LinkedIn this morning that we should avoid the self-check-out machines in stores in order to make sure there are jobs for cashiers. People making such claims are the people voting in the primaries and general
Hello, I’m Alan, Nice to See You Here
I happened to hear James Carville on the news this morning. He was my guest not too long ago at one of my events, and it was also his birthday. I ordered Makers Mark bourbon, his favorite, which, inexplicably, the
What Do You Mean, “What’s a ruler?”?
I'm closing in on four million air miles. I began counting from my first plane trip as an exchange student in 1963. Right into my professional career, I would open an atlas, use a ruler, calculate the inches and then