The Global Community
I was in Berlin with a long-time German client who speaks perfect English. At dinner, I asked him to tell the waiter I'd have the filet. He said to the waiter, in English, "He'll have the filet." "I could have done that," I
Global Lessons
Tomorrow (and for the rest of the week) I'll be with 60 people here in Brisbane talking about improving their lives by improving their clients' lives. I've been to over 60 countries, and people from over 40 nations right now
Arriving to Brisbane Quality Service
We arrived in Brisbane last evening on a 300+ passenger aircraft. After the obligatory mile walk to customs and immigration I was stunned to find the entire process automated, with machines reviewing our passports, an automated photo, and that was
Heading Down Under
We're waiting in the lounge for our trip to Brisbane. They want you at the airport for international flights (LAX) four hours early, before the gate agents even arrive! Qantas people were extremely efficient, pre-check was fast, even my wife
Back to Australia
I'll be in Brisbane, Australia in October, with a week of diverse programming. Write me if you'd like an early glimpse and discount. My 19th trip "Down Under." [email protected]
Kerching, Kerplunk
People tend to think of Las Vegas as high-end gambling, glitzy casinos, and over-the-top everything. But every ATM I've passed has a $200 limit per transaction. That doesn't quite seem to fit the image if "high-rollers" does it? And sitting in
The Wild Blue Yonder
First air trip in 19 months, longest I've not been on an airplane since 1972 when I entered this profession. Surprisingly crowded Providence Airport at 5:15 am, flight to Atlanta at 6:20 90% filled. Apparently a new Delta A320, very
Across the River
I was sitting in the WS Club at Hudson Yards in Manhattan last evening, having dinner, looking over the Hudson River to Union City, New Jersey, where I grew up. It was then, and still is now, the most densely
Time Well Spent
I just flew for 20 hours in the air, along with a three-hour layover, to get home from halfway around the world. It seems like an arduous journey to some. On the other hand, I could have been commuting to