Hey, Rutgers III
I’m just asking which of you donors, alumni, and contributors to the Rutgers Foundation want to start giving your money now, the first million of which will make up for…
Maybe It IS Your Fault
It’s the wonderful, wide world of excuses: • We don’t have those items because of supply chain problems. • We can’t get staff, everyone is resigning. • Covid is causing…
Accountability Starts at the Top
I have about a 50% hit rate when I write to CEOs about poor service or quality, in terms of their personal response. You can delegate tasks but not accountability.…
Signs of New York
The rather upscale bar the Pierre Hotel provides in its suites; Katz’s classic pastrami on rye (“order mayonnaise at your own peril”); and a part of the 15,000-volume private library…
Just-in-Time No Sale
I think that “supply chain” has become a cliché to cover lousy management and poor planning. (As has the “great resignation.”) Here’s the battery display at CVS, basically bare, because…
The Fork of Progress
We all come to forks in the road (which Yogi Berra simply advised to “take,” which is impossible). One such fork has a side with, “Why this idea won’t work.”…
Come on Man: You’re Booked? Solidly? Condolences.
As you become more successful, you should have more free time. After all, real wealth is discretionary time. I’m talking to people who tell me they can’t make an event in…
Seat Training
The seat wouldn’t recline in first class on AA475 from Boston to Miami this morning. The flight attendant, who we barely saw once she served meals and collected trays, told…
We Get Letters….
Dear Alan, I purchased all your books. I can produce receipts if required!!!! I didn’t skim them. I ate them. If you were English you would be a Yorkshire man…
I Know You’ll Get the Cream, but When??
The server brings coffee, as requested, at breakfast. But no cream. The server happily agrees to get the cream. By the time he returns, the coffee is not hot. About…