Why We Really Need Autonomous Cars
I learned to drive when I lived in New Jersey. The requirements for a license included a written test and behind-the-wheel test. We had to demonstrate that we could parallel park. Apparently, no one under the age of 60 knows
Here’s A Tip
Whether you "approve" or not, tipping is the common practice in the US and we need to honor it. A great many people—from waiters to valets, from curbside baggage handlers to hotel maids, from doormen to taxi drivers—make a substantial
Feedback? You’re Sloppy. Second Opinion? You’re Late.
Have you noticed that merchants, online and in reality, have become like dogs desperate to be petted? What I mean is that I get a survey begging me to comment on how great a supplier is five times a day.
Standing Up
The people who volunteer to engage with me in events, who overcome their "fear," are consistently the ones who do best in their businesses and careers. How much energy and stress go into protecting your ego? My self-worth isn't diminished by
When I’m Through Beating You, Get Out There and Smile!
You rarely see an organization with unhappy employees and happy customers. I'm unhappy with Amazon's sloppy delivery service and the apparently uncaring people who put packages out in the rain or those who simply shunt you off to automated responses
Who Was that Unmasked Man? (With apologies to the Lone Ranger.)
Two women refused to get on an elevator I was already occupying because I had no mask. A mask wasn't required in the building, only suggested. I have two vaccine shots plus a booster. As the doors closed they started
Okay, New Day
Have you noticed how quickly the Omicron variant scare has subsided? The markets rebounded within a day or two, the initial concerns about more rapid spread have been offset by experts saying it's not more lethal. In other words, if you're
Jonathan Vilma Watch Your Language
Jonathan Vilma was a star NFL player and is a very good sports commentator. But doesn't he have anyone bold enough to correct his errors and give him some advice so he doesn't sound so foolish? During a recent broadcast he
You’re Fired. (This Zoom Call Is Being Recorded.)
This morning's big story: "The CEO of Better.com, a digital mortgage company, laid off about 900 employees over Zoom last week. About 900 employees of digital mortgage company Better.com learned they had been laid off in an abruptly-scheduled, three-minute group Zoom
Seat Training
The seat wouldn't recline in first class on AA475 from Boston to Miami this morning. The flight attendant, who we barely saw once she served meals and collected trays, told me with a straight face to stand up, face the