Stop Listening to Customers and Have Them Listen to You
Henry Ford said, famously, that if he had asked customers what they most wanted in transportation they would have replied, "Faster horses." Steve Jobs's biography demonstrates that he virtually never asked customers for any feedback, but simply focused on providing
Heavenly Gull
My photo won the Point Pleasant Beach Photo Contest, thanks to all of you who voted for me!!!
Citibank CEO Resigns
News item: "Vikram Pandit abruptly stepped down as CEO of Citigroup on Tuesday, surprising Wall Street, after steering the bank through 2008 financial crisis and the choppy years that followed." I have been bringing up the pitiful performance of Citibank over the
Million Dollar Club Fifth Annual Meeting
We had a fabulously successful 5th meeting, and a "full house"—we accommodate only ten firm owners, plus spouses. We've now met in Naples (FL), St. Lucia, Bora Bora, Stresa, and Monte Carlo. Next year is Hong Kong. The photo was taken
Alan Weiss’s Monday Morning Memo® – 10/15/12
October 15, 2012—Issue #160 This week's focus point: We bring back mementos from our vacations that remind us of great times and explorations. Sometimes we realize later that they are actually inexpensive and common, but they still serve the purpose of
Thought For Today
Tomorrow's a new day. But this one isn't over, yet.
Yo! British Air! Over Here!
British Air managed to separate my wife's and my "high priority" bags from Prague to London, and hers was missing. The BA agent told us, consulting his computer, he was positive the bag was in Heathrow, and he would find
On Compassion
Here's one definition of compassion: sympathetic pity and concern for the sufferings or misfortunes of others: the victims should be treated with compassion. I wrote a Monday Morning Memo® recently about achieving certain goals and a woman wrote me to tell
Free Day With Me
You read that right. I'm paying back my extended community for your support and interest. On December 12 I'm presenting Alan Unplugged at the Crowne Plaza in Warwick, RI. I have secured a $119 room rate if you're interested. To register, you