Who Cares How It Works?
Understand how your customers apply and use things, not how those things work. My father-in-law was able to stick his head under a car's hood and fix anything in there that went wrong. But he didn't drive his car any better
A “Typical” Day
I've been requested to describe a typical day. When I'm home, and not traveling, it looks like this: • Arise around 6 • Quick bowl of cereal, shared with the dogs. • If non-workout day, take the dogs for coffee and biscuits. If
Is That Dog Ignoring Me?
A German-speaking man visited us and began talking to Bentley in German. Bentley, who's quite good with English commands, was as befuddled as I was. "Odd," said the man, "I thought the dog was a German Shepherd." "He was born here,"
Once An Accident, Twice A Coincidence, Three Times A Pattern
Find the cause of your success and failures. Correlation is certainly not cause, and neither is coincidence. My dogs paw a door they want opened. The door is only opened when I'm around and going where they want to go. An occasional
Alan Weiss’s Monday Morning Memo® – 01/09/17
I hear a lot about "seeking meaning," especially in the face of tragedy and uncertainty. But how would you know it if you tripped over it? I doubt it's like the justice's definition of pornography—I'll know it when I see
Mixed Media Effect
Marshall McLuhan wrote about someone with expertise in one area being seen by others as (or actually claiming to be) expert in all areas. Hence, Barbra Streisand's constant political harangues, causing the opposing sentiment, Shut Up and Sing. We saw it again
What Next? No Checked Baggage
Someone is now going to suggest security measures and barred public entry to baggage claim areas, and try to create another billion dollar boondoggle because of this tragedy in Ft. Lauderdale, or perhaps ban checked luggage, which only exacerbates the
“We expected better results” Dumb Ass Stupid Management
This morning's papers reveal that Macy's, Sears, and Barnes & Noble are all experiencing slowdowns, with extreme measures being taken by the first two (closings, layoffs, divestitures). One Macy's executive commented, "We had expected better results." In what world would you
Blues At the Blue Moon Fish Company: Dumb Ass Stupid Management
In Ft. Lauderdale, four of us arrive for dinner at the Blue Moon Fish Co. with two more about ten minutes behind us in another car. The two hostesses snootily inform us that we can't be seated until "everyone is