Careful, This is the Acme Company, Not America
It's always seemed more than ironic to me that America has thrived on believing in and supporting free speech, even if obnoxious, because to shut it down is counter to everything that has made us strong, yet in business we
Hi, It’s Me….
Make a list of your past buyers. Call one every day and simply ask how they're doing and if you could be of help. I'll bet that at least one in ten will agree to meet and be happy that
On Winning
When we chose sides for games back in school—whether athletic or intellectual—we tried to get the best players on our side. When I advised clients on hiring, we tried to get the best candidates. Companies that promote and reward their
The Omnivert
You are really not an introvert or an extrovert, but rather you're somewhere on that continuum. The key is to be able to move along it one way or the other as conditions require. There are no perfect personality styles, not
Alan Weiss’s Monday Morning Memo® – 08/14/17
Here's a little something I've learned: I can always make another dollar, but I can't make another minute. But even when there isn't another cent, there is another day. I meet too many people who are angry all the time.
Tail, Meet Dog
Have you noticed the number of hotels and auto dealers who are sending notes after customers' recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call
Head In the Sand
People who "cold call" remind me of these guys who dig holes on the beach. The roar and power of the ocean cover them up. They leave nothing lasting. If you want something to last, build it, and stop burying
And the Point Is….
The Parisian Arc De Triomphe is called what it is for a reason. It is not called the Arc De Participation.
Nantucket
On the ferry to Nantucket. The steamship authority has sprung for a new boat! More to come
Get Your Hands Off Of Me
People are upset with United Airlines for dragging a customer up the aisle to evict him, but we're "dragged up the aisle" every day by banks that are charging nickel and dime nuisance fees, airlines charging for baggage (they made