Who’s on First?
Once upon a time I was at an executive meeting at an insurance client. The debate at the table was whether to give priority to independent agents' various demands for priority, or to customers (called "insureds"). I finally asked the
#243 Dishonest Politicians
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 243 - Dishonest Politicians Listen to this episode on your favorite podcast platform: Alan Weiss's The Uncomfortable Truth® · Episode 243 - Dishonest Politicians
A Minute With Alan™ Don’t Let The Client Dictate
June 8th, 2022 I don’t tell Mercedes how to make brake pads.
Two Way Trips
We're back from Kauai and LA, and everything at home is lush and green. I've always believed that you should look forward to going on vacation and look forward to returning home.
Alan Weiss’s Word of the Week™ — 06/08/2022
Annular: Of or relating to rings. “The annular markings on the field gave immediate rise to speculation that yet another spacecraft had abducted the sheep.”
A Minute With Alan™ — Culture
June 7th, 2022 You want to change culture? Change the behavior.
In the old pre-Marriott ownership days of the Ritz-Carlton, I recall being at the pool in Florida in 90° temperature. Two hotel managers in suits and ties were walking across the blazing pavement, and one stopped to pick up a
A Minute With Alan™ — Tough Love
June 6st, 2022 Tough love is empathy without sympathy.
Don’t Blame Me for Pointing this Out
If everyone in leadership positions in government, business, academia, non-profits, news media, and entertainment would stop looking for "blame" and start looking for causes to correct, we'd start solving our problems more quickly and inexpensively. The problem with the "blame game"
Alan Weiss’s Monday Morning Memo® – 06/06/2022
Zoom (does anyone still use Skype?) has become a great alternative for remote work, reinforced by the demands of the pandemic. It remains quite useful for interactions that large distances would frustrate and for sudden needs where advance planning needs