Tony Romo: Language Destroyer (Somebody call an audible for him.)
Tony Romo, the ex-quarterback who's now a kibillion dollar a year sports commentator, has been under the gun recently for being lazy, making strange sounds, uttering platitudes, and so forth. A lot of fans don't think he's "doing his homework."
Keeping It Personal
Your customers want to feel special, to be recognized and remembered. Keep notes on their habits and preferences. Don't treat any one customer as "one of many," but rather as an individual. Remember the comedy "Cheers"? Whenever Norm walked in, the
Near and Far
Push away what you don't want near you, attract and participate in what you do want near you. Physical distance also creates psychological distance. If social media upset you but you insist on reading them every day, that's your decision.
Are You Really Willing?
Making personal adjustments is usually more important than the esoteric "will power." Instead of rigid diets, don't place yourself near food so often; meet friends at places other than restaurants. If you need exercise, don't put "couch potato" furniture in
Lowering Stress
If you don't like what happens to you, change the probability of it happening, or mitigate its seriousness: If traffic jams cause irritation, take another means of travel or hire a driver, or change the dates and time. If you hate waiting,
Okay, Enough
Most of you know that I was fired when I was CEO of a behavioral consulting firm. We strove to validate the tests we used and developed. I've been a cynic about "commercialized" testing ever since, and especially about DISC
Four Words
Once again the year starts with voluminous social media complaints about toxic workplaces, monster bosses, rude coworkers, poor interviewers, salaries too low, costs too high, the prior generations are at fault, society is collapsing, yada yada yada. Hey, maybe it's you.
The Hidden Audience
I was out on the balcony on a high floor of the Ritz Carlton in Naples early one morning watching one of the machines that cleans the sand chug along. When it reached a place where there was an alley
Past, Present, Future Tense
I meet a lot of people who spend almost all their time regretting the past and dreading the future. Consequently, they are unhappy and ineffective today, which they'll regret tomorrow, and fear will happen again the next day. They need to break