Play the Game and Stop Whining
In the football playoffs over the weekend, there were several incorrect calls by officials, at least one costing the Raiders a tie at the end of regulation rather than the loss the suffered. There were also some inexplicable errors by
Nudge Until You Get What You Want
Sometimes, at about 5 in the morning, I feel my hand being lifted or my head sniffed. It's Bentley, who's decided that, at that moment, he needs to be petted. After a minute or two, sated, he goes back to
Wait: What’s Your Question, Not Your History
There's a process I've termed "articulating your cognitive processes." Basically, that means "rambling." We've all been exposed to people who insist they precede their question with "background," which is really just an excuse for them to review their own history and
You Can’t Improve Unless You Know How To
When I complain about service, I level the playing field by also making sure I compliment good service when I encounter it. I also have the belief that management wants to improve the operation and that they need to hear
Control This
There are too kinds of "control" problems: 1. Those who believe, consciously or subconsciously, that they have no control any more, so they "make it up": I'm not being vaccinated. I can control my body, and you can't make me get
Episode 222 – American Airlines
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 222 - American Airlines. Listen to this episode on your favorite podcast platform: Alan Weiss's The Uncomfortable Truth® · Episode 222 - American Airlines
Alan Weiss’s Word of the Week™ — 01/12/2022
Word of the week™: Impecunious
DASM: Why There Are No Mirrors in the Executive Suites
Now is that time of year when football owners whose teams didn't make the playoffs begin firing coaches and seeking replacements. And why not? Because those fired coaches couldn't win with the players the owners hired and the better players
New York Is Still Safer than Stockholm
Did you read that Sweden is now considered Europe's most violent country, with dramatically rising murder rates? (NYT, Sunday) Maybe we should all stop seeking some land with a magic potion and focus on improving things where we are. After all,