Alan Weiss’s Monday Morning Memo® – 10/18/2021
After driving from the Grand Canyon to Hoover Dam (one of the absolute highlights of the trip) we came to, as the bizarre flight attendants say, "our terminal descent"! We hit the Belaggio in Las Vegas for some extended R&R.
I Really Don’t Care If You Agree
If you want to develop a strong brand so that people come to you and ask how you can work together, don't worry about the possibility of having an opinion that others might not agree with. You need to be
The New Reality About Service
We're enjoying a family vacation here in Vegas. Employees are working very hard, clearly understaffed, especially in restaurants. But it's all about management. When you give people support and empower them, they can make decisions "on the front line" that
Episode 209 – Let’s Kill All The Lawyers
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 209 - Let's Kill All The Lawyers. Listen to this episode on your favorite podcast platform:
Alan Weiss’s Word of the Week™ – 10/13/2021
Word of the week™: Obloquy
It’s $15,000.55 Because We Also Mailed You A Letter
In "the old days" hotels provided A/V support: projection, easels, amplification, etc. Today, it's almost all handled by an independent third party. One such firm handles 90% of the venues I use. So, once upon a time, the hotel would give
This Is Between You and Me
Tony Romo, the former quarterback, is a great football "color commentator." He adds tremendously to the enjoyment of the game. But a few times every game, like nails on a blackboard, he'll say something like, "He should have ran the
The Extinction of Privacy
Most people talk too loud on their smart phones, and everyone nearby can hear the conversation (and sometimes the other person's response). The same is true of social media. Talk too "loud" on Facebook and people will hear what you