Doing Good
George Merck, in founding Merck Pharmaceuticals in the US, said, "Do good and good will follow." That's. a pretty good credo for a consulting practice. Stop chasing money.
Checkmate
The buyer's office is not an arena. There are no gladiators, no lions. It's a chess match. Just try to think a few moves ahead.
Episode 104: The Higher Moral Plane
You can't turn around these days without someone lecturing you on something. Shaming and guilting are simply forms of mass bullying, and so is political correctness.
Alan Weiss’s Word of the Week™ – 10/02/19
Today's word: tonitruous.
Precautionary Advice
A few things a client or prospect should never hear or see: • A web page that says "site under construction." • A voice mailbox that says the mailbox is full and you cannot leave a message. • A voice mailbox response giving
You Can’t Have It Both Ways
I've found that those people who complain most loudly that they don't have enough support, need assertional resources, and are asked to do too much, are the same who are resistant to change when the support and resources are improved
Alan Weiss’s Monday Morning Memo® – 09/30/2019
I had been driving my Bentley for a year and it was in for its annual physical. When I picked it up, I was told the mechanic had a question for me. I figured I was probably driving the car
Little Things
My recent trip to Malta and Croatia reemphasized some customer service points. The server would ask if I wanted warm milk with my coffee. Why on earth would you put cold milk in hot coffee? The servers brought the credit card machine