If Customers Just Weren’t in the Way
The difference between front-line operations and backroom operations in many companies is that the former interact with customers all day and understand the impact of the products and services, while the latter interact with themselves all day and focus on
Are You Cheating Yet Again?
Say what you will about capitalism, it's based on the ethical premise that I will provide you with agreed upon goods and services at a certain time with a guaranteed quality, and you will pay me a certain amount in
Forget the Target, What’s the Range?
We tend to think of success or "victory" as a bullseye. We think there's only chance of succeeding, some royal road. In sports, one team or one person wins a game, but over the course of a season, you don't have
Episode 227 – I’ll Take The Retroactive Loan Forgiveness, Please
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 227: I'll Take The Retroactive Loan Forgiveness, Please Listen to this episode on your favorite podcast platform: Alan Weiss's The Uncomfortable Truth® · Episode 227 - I'll Take
Tough Love
Empathy is the understanding of what others are feeling. Sympathy is feeling sorry for them (commiseration). I believe "tough love" in coaching is helping others by applying empathy without the sympathy.
And Now A Little Test
Once we "label" people we don't really understand them better, we simply "explain them away." What do you expect from an INTJ, or a "high D" or a blue regressive retentive? Even the more valid tests (which DISC and Meyers
Alan Weiss’s Monday Morning Memo® – 02/14/2022
While I was in Las Vegas last week, Nevada dropped indoor mask mandates and Rhode Island did the same. Meanwhile, the truckers up there in Canada were tying up the economy by blockading a single bridge. (Seems like the massive
Icing
In Detroit, one person operates the plane de-icing truck, shooting the liquid from an elevated perch while also steering the vehicle below that supports it. Eight people operated eight vehicles. In Boston, the truck is driven by one person while