Alan Weiss’s Monday Morning Memo® – 03/04/19
I’m writing this on March 3 (yesterday as you read this), my 73rd birthday. I’ve led a life that I would never have imagined, never studied for, never majored in. What I have focused on is experimentation, innovation, education, and fearlessness.
Response Language to Unreasonable Requests
I'm going to teach you today what to do when a prospect or client buyer asks for something unreasonable, like a fee reduction, or your physical presence when unnecessary, or collaborating with human resources. This is based on 30+ years
The Option Paralysis
Research has shown that when consumers have TOO MANY options, they tend to choose none of them and do not make a purchase. The key is to present just a few options. (Which, tangentially, makes the approaching Democratic primary fascinating,
Innovation or Con?
If you want to see the difference between a true innovator and a conman, consider Jeff Bezos opening a new chain of food stores in addition to Whole Foods; and Elon Musk trying to sell Teslas online, with no showrooms,
Just Sign This
A woman who belongs to an association to which I also belong, but whom I don't know personally, writes me to ask if I'll provide a testimonial for her upcoming book. She included one chapter and the table of contents,
Episode 73: Blowing Your Own Horn
Why it's better to march to your own music rather than a distant drummer who's probably not a very good musician anyway. Humility is nice in some situations, but if you don't blow your own horn, there is no music.
Alan Weiss’s Word of the Week™ – 02/27/19
Today's word: widdershins.
Small Is Big
I fired TruGreen, which is the world's worse lawn company, a bureaucratic, national oaf of a operation. The local manager refuses to talk to customers or to acknowledge bad work. I'd bet he needs help finding the rest room. I found
Pick Me
I can silence a room merely by asking for a volunteer. I can also lose all eye contact. Yet what's likely to happen? Am I going to make someone sing, or humiliate them, or beat them? There really is no downside