Partial Help Doesn’t Help
If you seek help, everything has to be on the table, not under it. In other words, you can't say (as someone approaching me for coaching said), "I want you to help me grow my business faster (she was making
Emerging from the Crowd
If you want to stand out in a crowd, stop yelling what the crowd is yelling. Move away and shout something different. I began my career that way, when "quality" was in everyone's every sentence. I pointed out that too
Learning How to Learn
The problem with higher education today to a large extent is that it is still mired in the prelapsarian mindset of teaching content. In an age of instant investigation via any number of technologies, people are still asked to memorize
Let’s Hear the Other Side
A complaint does not meant the subject of the complaint is somehow wrong or needs help. The non-routine behavior is the complaint. Examine that, first. Three people complaining about a manager doesn't necessarily prove the manager is deficient. You may
11 Things
I've been consulting for quite a while and coaching consultants for quite a while. I try to learn along the way, daily. Yet, despite changing times and volatility, I find that there are 11 issues which constitute well over 90%
Applicability 101
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
The Search for Evidence
Buyer: You need to coach her, she's just not a team player. You: What's your evidence of that? Buyer: I can just feel it. She doesn't seem invested in joint success. You: But how do you know that? Buyer: I have a gut feeling. You:
Are You Feeling What I’m Thinking?
Therapists are famous for responding to a patient's comment with: "I didn't ask what you thought about your family, I asked how you feel about your family." My observation in business is that logic tends to make people think and emotion tends
How Does This Work?
Someone in my community who's a technical whiz just explained to me how to use the terrific magnifier on my iPhone X. There isn't an instruction at all that comes with it. In fact, when I received my new iMac
Who’s Allowing This?
Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.