Let’s Hear the Other Side
A complaint does not meant the subject of the complaint is somehow wrong or needs help. The non-routine behavior is the complaint. Examine that, first. Three people complaining about a manager doesn't necessarily prove the manager is deficient. You may
11 Things
I've been consulting for quite a while and coaching consultants for quite a while. I try to learn along the way, daily. Yet, despite changing times and volatility, I find that there are 11 issues which constitute well over 90%
Applicability 101
I refer to corporate sales as "wholesale" and individual sales as "retail." In the former, you find a single buyer who can acquire products and services for a wide array of people at significant prices. In the latter, you have
The Search for Evidence
Buyer: You need to coach her, she's just not a team player. You: What's your evidence of that? Buyer: I can just feel it. She doesn't seem invested in joint success. You: But how do you know that? Buyer: I have a gut feeling. You:
Are You Feeling What I’m Thinking?
Therapists are famous for responding to a patient's comment with: "I didn't ask what you thought about your family, I asked how you feel about your family." My observation in business is that logic tends to make people think and emotion tends
How Does This Work?
Someone in my community who's a technical whiz just explained to me how to use the terrific magnifier on my iPhone X. There isn't an instruction at all that comes with it. In fact, when I received my new iMac
Who’s Allowing This?
Here's something I've learned repeatedly in consulting and in working directly with the highest level, best-performing executives in Fortune 200 companies: When you find a performance deficit of any kind, do not start with the performer in terms of correction.
It’s This Simple….
Clarity and simplicity are two foundations of value. Stop self-editing by saying, "How can I provide the buyer with something this simple?" Simple answers to complex issues are far better than complex answers to simple issues, trust me. If people
Please Don’t Leave A Message At The “Beep”
Both Kensington and FileMaker put representatives on the phone within a 90-second wait to help me make adaptations for my new iMacPro. High tech, high touch. Apple provides 30 minutes of live phone time when you purchase the iMac or
A Day At the Office
The Patriots beat the Titans last night as they should have, one of the very best teams in the league playing a team that is lucky to even have a winning record. New England fans started leaving in the third