Andy Reid
I watched Andy Reid walk from the bus to the stadium, and he looked dazed, walking with his mouth open and not turning his head. He reminded me of Biden during that horrible debate, staring off into the distance. When
Sports Column
The Super Bowl was a Super Bust. And here’s why: The Eagles were dominant. The Chiefs were unable to protect their quarterback, Kelce was a “no show,” and a four-man rush by the Eagles knocked the Chiefs’ offensive line
Super Bowl Thoughts
Much as I love Clydesdales, my favorite Super Bowl commercial of all time was by FedEx: A caveman had to get something delivered immediately, and handed his package to a Pterodactyl. Before the reptile could take off, it was stepped
Wake Me When It’s Over
Have you encountered people in important jobs (immigration, security, motor vehicles, medical personnel in hospitals) who are stunningly rude? Apart from the occasional "bad day" or a family problem, it's usually because they are bored. (This is the same phenomenon
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Wait, You’re Delivering This On Time and On Budget??!!
Have you noticed that we're more apt to comment today on how good the service is rather than how bad it is? That's because we tend to comment about exceptions, and the exceptions have been reversed. The good news is
Forgive Me, AI, for I Have Sinned
Most religions call for atonement for sins. The Jews have Yom Kippur. The Catholics use "Confession" (the Sacrament of Reconciliation). Many Catholics go to a church outside their parish to confess sins, because they don't want to do so with a
First Impressions
Let me give you a quick insight to maximize your chances of success with a prospect. The overwhelming odds are that the buyer, who was smart enough to seek help, is not the primary problem, and definitely not in the first
Offerings
You can offer low prices at high volume: subscriptions for $200 that 5,000 people purchase. You can offer high prices at low volume: high-end retreats for a dozen people at $20,000 each. And you can offer high prices at high volume: bringing