Business Would Be Great if it Weren’t for Customers
There are some (high-end and mid-range) hotels that expect you to wait in line to check in while an inadequate number of desk clerks plow through the myriad details. There are others which allow you to check in before you
Episode 122: Skate to Where the Puck Will Be
Why Wayne Gretzky had it right and and the rest of us keep saying, "What the puck?" We know the puck will not stay where it is, that's a given. And, it's unlikely that it's going to come to us.
Alan Weiss’s Word of the Week™ – 02/12/20
Today's word: usufruct.
Stand in the Wind
Billy Joel sang "don't go changing just to please me
Hello, I’m Alan, Nice to See You Here
I happened to hear James Carville on the news this morning. He was my guest not too long ago at one of my events, and it was also his birthday. I ordered Makers Mark bourbon, his favorite, which, inexplicably, the
Alan Weiss’s Monday Morning Memo® – 02/10/2020
I'm traveling from Boston to San Francisco on United, 12 of us in first class. The guy next to me is having a hard time. The flight is two hours late because of weather, which he blames on United as
Please Stop Lighting Matches Near the Dynamite
Preventive action is far superior to contingent action, because it saves money, time, embarrassment, and sometimes, lives. Prohibiting smoking, separating combustibles, making sure electrical connections are at or above requirements are far superior than having the sprinklers go off, people
But What If I Can’t Deliver All This New Business?
Sometimes I think that almost every article in the New York Times begins with an implicit or actual "but." No matter what the good news, there's a chance something bad will happen. Every year for the past decade some "experts" have
It Matters Whom You Ask
It strikes me that putting such political importance on primaries in states like Iowa and New Hampshire is like asking your least representative customers what they'd like to see from you in the future. I think you should be pursuing