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Contrarian Consulting

Have you noticed the number of hotels and auto dealers who are sending notes after customers' recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call

I'm on the 6:15 am Acela out of New York heading home. We emerge from the Penn Station tunnel and on the left is one of the great sights anywhere, the New York skyline, East River, and then the Hellespoint