The Omnivert
You are really not an introvert or an extrovert, but rather you're somewhere on that continuum. The key is to be able to move along it one way or the other as conditions require. There are no perfect personality styles, not
Alan Weiss’s Monday Morning Memo® – 08/14/17
Here's a little something I've learned: I can always make another dollar, but I can't make another minute. But even when there isn't another cent, there is another day. I meet too many people who are angry all the time.
Tail, Meet Dog
Have you noticed the number of hotels and auto dealers who are sending notes after customers' recent visits advising them they will be receiving a survey in the mail soon. If the customer has been unhappy with anything, please call
Head In the Sand
People who "cold call" remind me of these guys who dig holes on the beach. The roar and power of the ocean cover them up. They leave nothing lasting. If you want something to last, build it, and stop burying
And the Point Is….
The Parisian Arc De Triomphe is called what it is for a reason. It is not called the Arc De Participation.
Nantucket
On the ferry to Nantucket. The steamship authority has sprung for a new boat! More to come
Get Your Hands Off Of Me
People are upset with United Airlines for dragging a customer up the aisle to evict him, but we're "dragged up the aisle" every day by banks that are charging nickel and dime nuisance fees, airlines charging for baggage (they made
Dumb Ass Stupid Management: Gale Pacific and Coolaroo
Coolaroo is a brand of pet products produced by Gale Pacific, Ltd, and sold on Chewy.com among other places. Stay the hell away from them. Their product was defective—couldn't be assembled—and they have not replaced the part even with proof of
Looking Up
I'm on the 6:15 am Acela out of New York heading home. We emerge from the Penn Station tunnel and on the left is one of the great sights anywhere, the New York skyline, East River, and then the Hellespoint