Why Can’t We All Just Be Happy?
The Wall Street Journal actually ran a piece recently on how to judge and improve employee happiness. Some time ago I was asked by a consultant whom I was coaching how to handle a dilemma. He was hired by a law firm
Maybe You Should Have Been an Actuary?
You can't "build" enthusiasm or energy or humor or courtesy. I believe these are intrinsic traits. People motivate themselves, you can't motivate them. You can't even intimidate them, people choose to be intimidated. (That's why standing up to a bully
Everyone’s A Coach at Times
We've all been coaches, formally or informally, and we've all been coached. I don't see coaching as a "discipline" that requires a certificate or a certain model. I think it's about having a helping heart and the intellect to discover what
Panel Success
If you're going to hold a panel discussion: • Have a few panelists (3) not a lot, otherwise everyone will drone on about every question. • Move things along and make sure audience questions are the focus. • You job as moderator is
You’re Hired
I've looked for three things when I've interviewed candidates for my clients: High energy Wide vocabulary easily employed Well developed sense of humor (which to me is a clear sign of intellect) I've found that such people are enthusiastic and great
Business Would Be Great if it Weren’t for Customers
There are some (high-end and mid-range) hotels that expect you to wait in line to check in while an inadequate number of desk clerks plow through the myriad details. There are others which allow you to check in before you
Stand in the Wind
Billy Joel sang "don't go changing just to please me
Please Stop Lighting Matches Near the Dynamite
Preventive action is far superior to contingent action, because it saves money, time, embarrassment, and sometimes, lives. Prohibiting smoking, separating combustibles, making sure electrical connections are at or above requirements are far superior than having the sprinklers go off, people
Looking Good. But How Are You Performing?
Having an admired web site, or a book doing well on Amazon, or a kibillion "likes" on social media may be quite fulfilling. But none of that means a thing if your business isn't growing. You can't take "likes" to
The Strategy Pothole
Most attempts to formulate strategy, in any size business, are a waste of time, because: • The process attempts to look too far into the future in volatile times. • Assumptions are used in place of facts. • The wrong people are included