Citibank CEO Resigns
News item: "Vikram Pandit abruptly stepped down as CEO of Citigroup on Tuesday, surprising Wall Street, after steering the bank through 2008 financial crisis and the choppy years that followed." I have been bringing up the pitiful performance of Citibank over the
Yo! British Air! Over Here!
British Air managed to separate my wife's and my "high priority" bags from Prague to London, and hers was missing. The BA agent told us, consulting his computer, he was positive the bag was in Heathrow, and he would find
It Ain’t Over Till It’s Over
In London, my bag made it from Prague, my wife's didn't. British Air claimed they couldn't check them through onto Virgin Atlantic, even though we did via Air France on the way over. The British Air guy said he was
CITIBANK Finale: DASM
Dumb-ass, stupid management as an art form: Citibank finally figures out how to call my cell when I'm six hours ahead of them. Some guy says, "Alan, I'm here to help you." I said, "Then you can call me Dr. Weiss,
Citibank Is A Disaster: Dumb-Ass Stupid Management
I've recorded here that simply making one charge for some shirts I purchased in Monaco resulted in the charge being denied in the store and a warning sent to me from those wonderfully unfriendly people at CITIBANK. This is a
DASM: Why Hotel Sales Staffs Are Blowing Business
Dumb-Ass Stupid Management in the Hotel Business Memo to Hotel General Managers Here's what's wrong with ALL your sales operations, which are apparently the result of some cookie-cutter approach from before the Civil War. I've contacted seven hotels in New York City in
Herrington: Dumb-Ass Stupid Management
I just tried to place a $500 order with Herrington, which sends me two catalogs every month. Three of the four items are on backorder, so I cancelled the transaction. How can you misjudge demand and inventory needs to that
DASM: Dumb-Ass Stupid Management at Citizens Bank
Citizens Bank is owned by Royal Bank of Scotland, which very nearly disappeared in the financial crisis. I've been a customer for almost 30 years, when they acquired Old Stone Bank in East Greenwich, RI. Their local branch always had
The Good Guys and the Not So Good Guys
I picked up a client at a nearby hotel and he offered to treat us to a couple of lattés at Dunkin Donuts on the way to my house. When we reached the window, the woman handed me the two
DASM: Bank of Montreal, Where I Don’t Want My Money
I was a client of Diners Club for 20 years. When it became simply another type of MasterCard, I stayed with them. I paid my bills in full, each month, for 20 years. Unbeknownst to me, Diners Club cards were taken