Let Me Help You Out While We Pose for A Selfie
An act of generosity is most impressive, ironically, when it isn't public, when no one's name appears on a building, when you do something for someone in need and don't post it on Facebook, when there's no mention in a
The Strange Case of the Missing Floor
How strong are myths and "taboos"? In the US, you'll seldom see a 13th floor on the elevator buttons or rooms that begin with "13." There IS a 13th floor, of course, but the hotel labels it the 14th and
What’s Your “RA”?
Check your RA: Reaction Attitude. Are you immediately skeptical or cynical when you hear others talk or are exposed to an idea? Or are you inquisitive and curious? Being cynical after you investigate something or analyze an approach may make
Dumb Ass Stupid Management: The Marriott Stain on the Ritz-Carlton Chain
I stay in high-end hotels in nice suites. I tell you this because it's germane to my point herein. The Ritz-Carlton chain was once one of the finest in the country, and then Marriott acquired them. The cost-cutting and changes began
Episode 117: Limited Responses
Why it's negligent not to be ready for the most common responses. A lot of us are blowing it because we're not prepared.
Alan Weiss’s Word of the Week™ – 01/08/20
Today's word: claustral.
If You Want Affection, Get A Dog
Stop craving affection and start generating respect. You accomplish that by demonstrating how you can improve my life, not by pandering or telling me how good you are. Prospective buyers need expertise, not a buddy.
Deep Secrets of Marketing
If you want inexpensive, highly accurate marketing guidance, ask your existing buyers what they read, what events they attend, and to whom they listen for advice. That's where you publish, that's where you speak, that's where you network. Seriously, when is
Alan Weiss’s Monday Morning Memo® – 01/06/2020
The sole American highspeed train, the Acela, is capable of 186 MPH, but can only manage about 150 MPH and then only on three sections of track in the total 460 miles from Boston to Washington, DC. That’s because the