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Author: Alan Weiss

Don't be lulled into the false comfort of "best practices." The phrase implies the ne plus ultra, but that's an ephemeral standard. Every day we're improving, reaching new goals, from the ridiculous (shaving five minutes off of our commute) to the

Have you noticed how LOUD everything is these days? Conversations in restaurants can be heard across the room. On public conveyances—trains, plains, ferries, buses—people are screaming. In one restaurant, the server had to lean on our table to get close