What Kind of Attitude Would You Like with Your Coffee?
One employee in a coffee shop in the morning is friendly, prompt, and wishes you a nice day after thanking you for your business. An employee in another shop across the street ignores you for a few minutes, then is surly,
When Do Things Get Better?
What are you going to do today that improves on yesterday's position, and doesn't merely sustain it? We talk too much about "sustainability" and not nearly enough about "improvability."
Episode 66: But What Are You For?
Political messaging is about what the candidate is against, or how the opponent is a criminal, or what they think about world issues. But what are they actually for? What do you really stand for?
Alan Weiss’s Word of the Week™ – 01/09/19
Today's word: imperious.
Breakfast
I love breakfast sandwiches. One day I'm at the Palace Hotel in New York and, perusing the room service menu, can't find any. So I call and inquire. "I'm sure chef can create one," says the operator. (I love it when
Clemson
I had to look up where Clemson is located (South Carolina). They've been to four consecutive national championships, won two, including an absolute thrashing of previously unbeaten Alabama last night. They were coached better, better prepared, and far more aggressive. That's how
Alan Weiss’s Monday Morning Memo® – 01/07/19
I've recently finished facilitating a session for what many people would call a "mastermind group." We call it an "elite retreat." What stunned me is that we've been meeting for eight years and that we've increased the meetings to two
What’s Your Name?
Every employee who met me more than once at the Naples Ritz-Carlton remembered my name and used it. At the Castle Hill Inn in Newport (RI) employees use photos to greet people by name at the start of a conference. Aside from
They Should Not Have Done Said It
The latest fractured grammar by commentators on TV seems to be, "He should have went," and "She should have ran." I'm sure pretty soon these will be accepted commonly, just as "Back to you guys," and "Between you and I." But