Moving Forward.
As you look forward and help your clients look forward post-pandemic, ask: What sustained us and we should continue nurturing and improving it? What worked fairly well, but needs improvement if it's to be useful in the future? What is clearly not capable
Tough Love
Empathy is the understanding of what others are feeling. Sympathy is feeling sorry for them (commiseration). I believe "tough love" in coaching is helping others by applying empathy without the sympathy.
If You Insist That I Work Then I’m Leaving
Have you noticed how time limits, like time expiring in football games, tend to drive performers to heightened levels of achievement? But when there are no time limits, objectives just drift on and on with less and less accountability. It might
Success Is Not About Wins and Losses
Bentley has never complained that he failed to catch a ball or a Frisbee because my throw was bad. He simply retrieves it and returns it (unless he's done for the day, in which case he refuses to return it).
When I’m Through Beating You, Get Out There and Smile!
You rarely see an organization with unhappy employees and happy customers. I'm unhappy with Amazon's sloppy delivery service and the apparently uncaring people who put packages out in the rain or those who simply shunt you off to automated responses
The Act
No one is paying you to stand on a stage and recite a memorized speech. Or to use a "deck" of PowerPoint. Buyers are in need of experts who can convey knowledge and interact with an audience to deliver value—large groups,
Who Are You in the Buyer’s Office?
If you're positioned as a peer of the buyer, someone providing value, you can politely interrupt, challenge assumptions, suggest alternative business models, point out less than optimal performance in the organization. If you're positioned as "subordinate," someone seeking work, obsequious, you
Failure Is Inevitable
If you want to overcome fears, ask yourself, "Truly, what's the worse that can happen and what's the probability?" Have someone help you, to ensure you're being rational. Writing something, speaking on stage, meeting a prospective client—these are not life threatening
You Set Records By Running Faster
We are changing pool companies, since the one we've had for decades is now run by morons who failed to winterize a $5,000 heater and who scream at me on the phone. I am a substantial customer for anyone. We contacted
Please Turn Right in 600 Feet
On two separate days I had an appointment at the same business about 45 minutes away. I took a different vehicle each time, to give each a good high-speed run. One GPS took me a different way from the other! Both