Evangelism
The future of selling is all about evangelism. Are your customers and clients "marketing" for you by word-of-mouth and unsolicited referrals? If not—if you don't have a steady stream of inquiries from people who have been told about you by
The Benefits of Professional Services in These Times
This is a tough time for businesses which have razor-thin margins and rely on customers coming to them for discretionary purchases: restaurants, retail stores, gyms. It's a better time for businesses with required or emotionally needed services, from gas stations
Routine or Exception?
How much of your day is routine, and how much is exceptional? It's fine to "routinize" paying bills, creating client updates, writing proposals, posting on your blog, even follow-up calls with prospects. But what are you doing about new offerings, expansion business,
Marketing 101
Always find out exactly how a prospect heard about you. That's how you know what to invest in for the future.
Meeting Buyers
You can use remote means more and more to deliver, especially to serve as a trusted advisor, which is the best way do to that in any case. But you can't create relationships very well remotely, and you still need
Improv
One of the fundamental rules of successful improvisation on stage is to never reject what you're given. So if someone were to say, "It's raining in this cab," you don't respond, "We're not in a cab and it's not raining."
I’m Afraid to Tell You, But….
A lot of people who are afraid to market, who are afraid of rejection, are now hiding behind the position that it's not safe to travel and they're afraid to travel. Very few of them are going to earn a
Then Why Haven’t You?
One of the issues today is organizational arrogance. Ironically, it's not so much in the executive suite as it is in middle management—in the bureaucracy. Whenever anyone has said to me, "We can do that ourselves," I ask, "Then why
What Did I Just Walk Into?
Amazon, Costco, Apple, Clorox, Domino's Pizza, Campbell Soup, Ebay, Etsy, General Mills, Hormel, Kroger, Microsoft, Netflix, PayPal, Peloton, Wal Mart, Slack, Microsoft—these are just some of the companies doing quite well during the crisis. In any poor market, there are
The High Speed Lane
Since I've offered a special coaching program for people during the pandemic, and combining this with the ongoing coaching I've been doing, I can report to you these empirical facts: People who call clients, recommenders, and prospects regularly (daily, at