DASM: Lessons is Poor Client Service
Dumb Ass Stupid Management Both AT&T and Cox Cable separately send me notices that I have a bill coming due every month. They act as if I'm a deadbeat who continually misses payment, though I've never missed a payment in my
Qantas: Dumb Ass, Stupid Management
My wife and I travel full fare, first class. it's my legitimately earned money, and we want to take care of ourselves when we travel. When we go to Australia, as we were scheduled but had to cancel, and will
Interpreting the Hidden Meaning of Phone Messages (Dumb Ass Stupid Management)
"Please listen to this entire message because our options have changed" is the voice message equivalent of, "DO NOT hit zero or try to reach the operator or anyone else directly, because we don't like to talk to customers which
Dumb Ass Stupid Management: Woof!!
The Dunkin' Donuts nearby was taken over by someone not long ago, apparently the Tin Man from Oz who doesn't have a brain, and he ended the policy of giving out free dog biscuits because "he was losing his shirt"
Dumb Ass Stupid Management: The Marriott Stain on the Ritz-Carlton Chain
I stay in high-end hotels in nice suites. I tell you this because it's germane to my point herein. The Ritz-Carlton chain was once one of the finest in the country, and then Marriott acquired them. The cost-cutting and changes began
The Mysterious Case of the Non-Hospitable Hostess
I'm at the St. Regis, one of the high-end hotels in New York City. I went for breakfast, and there were six tables occupied, the hostess showing me to mine. Yet there was only a single waiter on duty, apparently,
Don’t Sit Next to the Window: Dumb Ass, Stupid Management
Recently, Elon Musk threw a huge "coming out" party for the Tesla version of a pickup truck concept. This had, for some reason, armor plate and shatter-proof, unbreakable windows. As a demonstration, a Tesla executive threw a softball-size piece of
Full Employment, Zero Sales: DASM
It's amazing how many high-end stores—brand name stores—in state-run economies have a lot of employees and zero customers. Full employment, but no consumer spending. I fondly remember the designer shoe store in Beijing which had no seats or chairs! There
Fisher Non-Investments: Dumb-Ass Stupid Management
There's an outfit called Fisher investments which constantly places adds and commentary on Linkedin which are ridiculous (such as retiring with a $500,000 portfolio and how to invest it). I'd occasionally comment to show the ridiculous nature of the promotion. Now,
DASM: Value Builders
Spam is stupid enough, particularly from idiots who think they're marketing experts and who can improve your business. But here's the dumbest, yet. Their spam post begins, "Hi, first name