Boggling Compensation: Dumb Ass Stupid Management
My good friend and colleague, Jody Irving, sent me list published in Washington, DC of the highest paid association CEOs. She asked me to guess who was at the top, and I said either the NRA or a teachers' union. Nope. It's
Why Can’t I Leave A Tip in Ten Seconds: Dumb Ass Stupid Management
Über made me jump through so many hoops this morning trying to tip and rate my excellent drive last night, that I finally gave up. We have to simplify what we do so that clients and customers can easily respond to
The Melbourne Myopic: Dumb Ass Stupid People
A guy named Bill in Melbourne tells me he likes Monday Morning Memo, and would love to hear me in person. I tell him I have good news in that I'm running the Million Dollar Consulting® Convention in March in
Dumb Ass Stupid Management: Real Estate
A realtor here in East Greenwich, RI has his sign in front of an unoccupied house he is selling where the yard is completely overgrown and horrible. He's chosen not to hire someone for $50 to mow the place once
Dumb Ass Stupid Management: Charles Ro Supply
Over the years I've spent a lot of money on tracks and accessories for train layouts at Charles Ro Co., a Lionel dealer in Massachusetts. This has especially been true with my new, 40X40 layout. They send me a lot of
Dumb Ass Stupid Management Defined
If you want to talk about dumb ass, stupid management, think of all the team owners who won't invest in good players and then keep firing the coach! The Browns improved when they acquired a terrific quarterback, after years of
DASM: American Non-Airlines
American cancelled my flight to Miami today, offered no alternative. So I'm flying to West Palm tomorrow on Jet Blue. I'm a 2-million miler on American, a first class passenger, and platinum something, and this is how they treat me!
They Call This the “Hospitality” Industry?
I've done business with the Mandarin Oriental in San Francisco for years. I called last week to set up a March workshop and learned it had become a Loews. The sales director told me that they required a guarantee of
Dunk This: Dumb Ass Stupid Management
There's a kid in the Dunkin' Donuts drive-through on Main Street here in East Greenwich who never says "please" or "thank you," calls you "buddy" or nothing at all, often doesn't secure the covers, or gets the order wrong. I
DASM: TruGreen Gets Browner!
After revealing how horrible TruGreen service is and their refusal to talk to customers, on social media, the general manager actually called me. He told me that he can't control grass and turf! I told him he COULD control client