Feedback? You’re Sloppy. Second Opinion? You’re Late.
Have you noticed that merchants, online and in reality, have become like dogs desperate to be petted? What I mean is that I get a survey begging me to comment on how great a supplier is five times a day.
Standing Up
The people who volunteer to engage with me in events, who overcome their "fear," are consistently the ones who do best in their businesses and careers. How much energy and stress go into protecting your ego? My self-worth isn't diminished by
When I’m Through Beating You, Get Out There and Smile!
You rarely see an organization with unhappy employees and happy customers. I'm unhappy with Amazon's sloppy delivery service and the apparently uncaring people who put packages out in the rain or those who simply shunt you off to automated responses
Episode 217 – Grammar
Tune in to the latest episode of Alan Weiss's The Uncomfortable Truth® - Episode 217 - Grammar. Listen to this episode on your favorite podcast platform: Alan Weiss's The Uncomfortable Truth® · Episode 217 - Grammar
Who Was that Unmasked Man? (With apologies to the Lone Ranger.)
Two women refused to get on an elevator I was already occupying because I had no mask. A mask wasn't required in the building, only suggested. I have two vaccine shots plus a booster. As the doors closed they started
Okay, New Day
Have you noticed how quickly the Omicron variant scare has subsided? The markets rebounded within a day or two, the initial concerns about more rapid spread have been offset by experts saying it's not more lethal. In other words, if you're
Alan Weiss’s Word of the Week™ — 12/08/2021
Word of the week™: Dystopia
Jonathan Vilma Watch Your Language
Jonathan Vilma was a star NFL player and is a very good sports commentator. But doesn't he have anyone bold enough to correct his errors and give him some advice so he doesn't sound so foolish? During a recent broadcast he
You’re Fired. (This Zoom Call Is Being Recorded.)
This morning's big story: "The CEO of Better.com, a digital mortgage company, laid off about 900 employees over Zoom last week. About 900 employees of digital mortgage company Better.com learned they had been laid off in an abruptly-scheduled, three-minute group Zoom